Shipping & Returns
You can pay via direct bank deposit, cheques, money orders or credit cards using PayPal for fast, 100% safe & secure credit card payments.
All orders are padded and securely packaged so that all products arrive as they left; in perfect condition. We charge a flat $7 on orders weighing up to 500g and $11 on orders weighing over 500g for shipping in Australia. If you wish your package to be insured (Australian customers only) it's an additional $2.50 and needs to be requested before payment.
Orders are shipped out every Tuesday so that we can devote the other days to making our natural soaps and goodies *smile*
FREE Shipping on orders over $70!
As our way of saying thank you for placing a large order with us, you will receive "Free Shipping" on orders of $70 or more. Free shipping is for Standard Australia Post within Australia ONLY.
On international orders the shipping is calculated after the order is placed. The correct total will then be sent to you, and payment can be made.
How long will my package take to get to me?
After placing your order, and your payment is received, we try our best to ensure your goodies arrive within 10 working days. All international orders are shipped using Airmail so please allow at least 15 working days for delivery.
In the event a parcel goes missing in transit, I will endeavour to find out what happened, but regret I cannot replace lost items, unless you, the customer, specifically requested and paid for postal insurance which allows tracking and monetary compensation.
What is your Refund & Returns Policy?
We want you to be 100% satisfied with each purchase you make from us, so if your soap doesn't make your skin feel clean and moisturized, or your creams don't make your skin soft and smooth etc, then please e-mail us with the order number and your concern. We will either replace the product or refund your money at your request :)